All cake orders must be paid in full 30 days before the event date.
CAKE: At the time of the cake order, a down payment of 25% is required to hold your date. THIS DEPOSIT IS
NON-REFUNDABLE. Remaining balance will be due in full, 30 days in advance of the Wedding Date.
CUPCAKES: At the time of the order, a down payment of 50% is required to hold your date. THIS DEPOSIT IS
NON-REFUNDABLE. Remaining balance will be due 1 week before the event.
In the event the customer needs to cancel their contract, if notice is given more than 60 days prior to the scheduled event a refund will be granted minus the 25% NON REFUNDABLE DEPOSIT, AND A $65 RE-BOOKING FEE. If the contract is cancelled LESS than 30 days prior to the scheduled event, NO REFUND WILL BE GIVEN to cover the expense of supplies purchased and loss of potential income due to late notification.
FINALIZING YOUR ORDER
No later than 10 days prior to the event, we will need any last-minute changes to your order.
Also FINAL PAYMENT MUST BE RECEIVED NO LATER THAN 30 DAYS PRIOR TO THE SCHEDULED EVENT. If final payment or other arrangements are not made by this time, the order will be cancelled and all monies will be forfeited. We do NOT bake any cakes until payment in full has been received and we do not accept late payments without prior arrangements.
REFUND POLICY. In the event that we need to cancel your cake order due to over booking, or any other unforseen conflicts, it is our policy to notify you as soon as we become aware of a conflict. Any monies you have paid toward your cake order will be happily refunded back to you within a 30-90 day period. This includes any non-refundable deposits. As per our company policy, a refund check will be issued and mailed to the address you originally provided, within the 30-90 days.
In the event that such a cancellation occurs, we apologize in advance for any inconvenience and we will be happy to recommend other competent cake artists for your convenience.
Please call for a FREE Cake Consultation. 801 603-7381